Refund & Returns Policy – Moscato Wine Shop

At MoscatoWineShop.com, customer satisfaction is important to us. We take great care in packaging and shipping our Moscato wines to ensure they arrive safely. Please review our Refund & Returns Policy below.

If you have any questions, contact us at info@moscatowineshop.com.

Returns Policy

Due to the nature of alcoholic beverages, we are unable to accept returns of wine once it has been shipped and delivered, except in cases where:

  • The product arrives damaged

  • The incorrect item was shipped

  • The order was incomplete

If you experience any of the above issues, please contact us within 48 hours of delivery.

Damaged or Incorrect Orders

If your Moscato wine arrives damaged or you receive the wrong product:

  1. Email info@moscatowineshop.com within 48 hours of delivery.

  2. Include your order number.

  3. Attach clear photos of the damaged or incorrect item and packaging.

Once verified, we may offer:

  • A replacement (if available), or

  • A refund to your original payment method

Refund Eligibility

Refunds are only approved under the following conditions:

  • Product was damaged during transit

  • Incorrect product was shipped

  • Order could not be fulfilled

Refunds will not be issued for:

  • Incorrect shipping addresses provided by the customer

  • Delays caused by courier services

  • Failure to meet legal drinking age requirements

  • Change of mind after the order has shipped

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. To request a cancellation, email us immediately at info@moscatowineshop.com with your order details.

Once an order has been shipped, it cannot be canceled.

Processing of Refunds

Approved refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

Legal Age Requirement

By placing an order with MoscatoWineShop.com, you confirm that you are of legal drinking age in your country or region. We reserve the right to cancel orders if age verification requirements are not met.

Contact Information

For any refund or return inquiries:

Website: https://moscatowineshop.com
Email: info@moscatowineshop.com

Thank you for shopping with Moscato Wine Shop. We appreciate your trust and are committed to providing quality Moscato wines with dependable customer service.